VFH: The Latest Views

Whenever I find something I think is interesting or useful, I like to let others know about it. Usually these items are technology, usability, accessibility, or web design and development-related. But not always. Sometime, it's just life. Here's the latest...

Tuesday, September 25, 2007

 
The Help Landscape: A Mile Wide and 30 Seconds Deep :: UXmatters
In a perfect world, everything in this article would be true. The problem is, there is no perfect world.

As such, this means that while the large percentage of people accessing online help are looking for that 30-second answer to their question; there is also a part of the audience that only have the help file to learn about the application and to guide them in getting started using it.

The reasons for this vary, sometimes:

So if we are going to meet the needs of the larger audience, online help should contain all levels of information, clearly and cleanly organized so everyone can find what they need.

Easy to do? No, absolutely not. But who said this was going to be easy? ;-)

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posted: 6:19 PM

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